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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">Vi på InnovationskontorEtt bjuder in till en inspirerande föreläsning på temat <i>Användarcentrerad Design</i> med Transformator Design - på Campus Norrköping!
Vi bjuder på enklare förtäring och bra mingel. <o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><u><span style="font-family:"-apple-system-font","serif"">Anmäl dig genom att svara på detta mail!</span></u><span style="font-family:"-apple-system-font","serif""> Bjud gärna in kollegor och andra forskare som
kan vara intresserade.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><i><span style="font-family:"-apple-system-font","serif"">Beskrivning: </span></i><span style="font-family:"-apple-system-font","serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">När man utvecklar tjänster är det viktigt att utgå ifrån kundens perspektiv! Sophie och Erik från Transformator Design är experter på att förstå kundens behov
och hur kunden upplever tjänster, vilka händelser som ingår i kundresan och vad som är positivt och negativt. De kommer att ge oss tydliga exempel och verktyg som hjälper oss att sätta kunden i fokus.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><i><span style="font-family:"-apple-system-font","serif"">Innehåll:</span></i><span style="font-family:"-apple-system-font","serif""><o:p></o:p></span></p>
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<span style="font-family:"-apple-system-font","serif"">Hur du levererar rätt kundupplevelse - konkreta verktyg och exempel!<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"-apple-system-font","serif"">Sambandet mellan kundresan, kanaler, interna processer och stödfunktioner<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;mso-list:l0 level1 lfo1">
<span style="font-family:"-apple-system-font","serif"">Sätt spelplanen med Transformator Designs service map – ett ramverk som hjälper dig att jobba kundcentrerat.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="line-height:12.0pt"><b><span style="font-family:"-apple-system-font","serif"">Tid</span></b><span style="font-family:"-apple-system-font","serif"">: Torsdagen den 12 mars, kl 16:30-18:00<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><b><span style="font-family:"-apple-system-font","serif"">Plats</span></b><span style="font-family:"-apple-system-font","serif"">: K6818 Utsikten, Campus Norrköping <o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">(Utsikten nås lättast via entrén vid Svallertorget, Kungsgatan 40, hiss 6B till plan 8.)<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><b><span style="font-family:"-apple-system-font","serif"">Anmälan</span></b><span style="font-family:"-apple-system-font","serif"">: Maila
<a href="mailto:tomas.ahlstrom@liu.se">tomas.ahlstrom@liu.se</a> senast 9 mars. Begränsat antal platser. <o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">Föreläsningen är gratis och vi erbjuder lättare förtäring.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">Välkommen!<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><b><span style="font-family:"-apple-system-font","serif"">Tomas Ahlström & Peter Gahnström</span></b><span style="font-family:"-apple-system-font","serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">InnovationskontorEtt vid LiU<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif""><a href="http://www.innovationskontorett.se/">www.innovationskontorett.se</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.0pt"><span style="font-family:"-apple-system-font","serif"">0700-895729 <o:p></o:p></span></p>
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